Frequently Asked Questions

1.

Why should I get a Certified True Copy (CTC) of title?

A certified true copy of title may be used for various reasons, including, but not limited to, the following:

  1. Conducting due diligence for buying, selling and leasing of properties
  2. For mortgage/loan applications
  3. As a reference for payment of real property taxes
  4. As supporting document for applying for business and construction permits
  5. As supporting document for Visa applications
  6. For other legal purposes

2.

What are the advantages of using the eSerbisyo online web portal when requesting for CTC?

By requesting for your CTC online, you will be saved from the inconvenience of long queues and travel-related hassles such as parking and traffic. In addition, you will be able to track the status of your request from payment until delivery, thus, no need to do multiple visits to the Registry of Deeds. Wherever you are in the Philippines, your requested CTC will be delivered right at your doorstep.

3.

How can I request for a CTC of my Certificate of Land Title via the eSerbisyo online web portal?

You will need to register as a user in the LRA’s web portal in order to create and track your request for CTC. Upon successful registration, you need to sign in, create a new request and provide the following information:
  1. Registry of Deeds where the title is registered
  2. Title Type
  3. Title Number
You can access the User Guide for the step-by-step process on creating a user account and requesting a CTC of Title.

4.

What types of titles can be requested for a Certified True Copy?

You may request for a CTC of the following types of titles:
  1. Original Certificate of Title (OCT)
  2. Transfer Certificate of Title (TCT)
  3. Condominium Certificate of Title (CCT)

5.

How do I pay for my CTC request?

You may pay for your requested document through the Landbank Payment Gateway using your Landbank ATM/Debit Card.

Please take note that an additional PhP 10.00 for the online banking convenience fee will be added on top of the total amount for payment.

6.

How much do I pay for my CTC request?

The following are the fees for the CTC requests based on the number of pages of the Title:

Certified True Copy
(Number of Pages) 		Total Fees (inclusive of IT Service fees and Network Transmission Fees)
2 pages Php 644.97
3 pages Php 683.16
4 pages Php 721.35
*Additional fee per page Php 38.19

7.

How much do I need to pay for courier service/shipping?

The fees charged are already inclusive of shipping cost for delivery addresses located anywhere within the Philippines.

8.

After payment of my request for CTC, how soon can I receive the document?

You may refer to below table for the turnaround time for CTC delivery:

Delivery Address Turnaround Time for Delivery
Metro Manila 3-5 working days after payment
Other cities/ provinces outside of Metro Manila but within the Philippines 5-7 working days after payment

*Note: Additional 5-7 working days shall be required for manually-issued titles as this will require validation of the physical Government copy in the concerned Registry of Deeds. You may check the status of your request through the “My Request” page.

9.

How do I track the status of my request?

You may get instant, up-to-date status of your request by logging in to your account in the eSerbisyo Portal and viewing the “Transaction Status” in the “My Request” Tab.

You may also send an email to helpdesk.eserbisyo@lra.gov.ph.

10.

My account is locked, what should I do?

The User Account will be locked once you fail to input the correct password after 5 failed attempts. A link will be automatically sent to your email which will lead you to the Account Recovery Page of the Portal.

For more details, access the User Guide for Account Registration.

11.

If a system/internet interruption occurred during the processing of payment using a credit card, how do I verify if the payment
pushed through?

You may check if the payment was successfully completed by checking the transaction status in the “My Request” tab. If the status is “Paid”, then this confirms that the payment was successfully transmitted.

12.

Why am I being required to provide the Plan, Block, and Lot Number?

A few Registry of Deeds previously issued manual titles that have identical title numbers called Repeating Title Number (“RTN”). If your Title is tagged as RTN, the eSerbisyo Portal requires the Plan, Block and Lot Number to ensure that we will be sending you the correct CTC of Title you are requesting.

13.

I forgot to pay the fees for my CTC request. What will happen to my request? Do I need to fill out a new one?

All unpaid CTC requests can still be viewed in your “My Request” tab. Just choose the transaction that you wish to continue, and click the “Make Payment” button. You may also visit the previous payment link provided to you for redirection to the transaction summary page.

Likewise, a notification will be sent to your email and mobile number to remind you that your unpaid transaction will soon expire. Once your transaction expires, you will have to fill out a new request.

14.

I already paid the fees for my CTC request. However, I received a notification that there is an additional fee for LRA to process my request. What is this fee for and how do I make the payment for these additional fees?

There are instances when the page count of the title is not yet updated in the database at the time the request was made. After payment, a reassessment is done on the subject title to confirm the actual page count. Only the difference between the initial page assessment and actual page count will be charged to you.

If this happens, you will receive an email notification which contains the instructions on how to settle the additional fees to proceed with your transaction. Note that this fee needs to be settled before LRA can process your CTC request.

15.

Can I return the Certified True Copy if the title I requested is incorrect and get the correct Certified True Copy without incurring additional fees?

The answer is NO. After payment is made, requests for correction, replacement, and cancellation can no longer be accepted. Please make sure that the correct details are provided before you proceed with the payment.

16.

How can I ask for technical assistance?

For concerns, questions, and suggestions, you can email us at helpdesk.eserbisyo@lra.gov.ph.

17.

I want to request for a CTC but my title is still a manually-issued title (red-bordered title) and not yet a cTitle (blue-bordered title).
How can I request this to be upgraded to a cTitle?

You may request for your manually-issued title to be upgraded to a cTitle (formerly called eTitle) through the LRA’s Title Upgrade Program (TUP). You may proceed to the Registry of Deeds where your manually-issued title is located, submit the necessary requirements and pay the assessed fee.

18.

My session expired while I was paying for my request and a prompt appeared on my screen saying that the payment was invalid.
What should I do?

The system will allow you to make payments within 30 minutes, otherwise, your session may expire. In the event that this happens, immediately inform the eSerbisyo Helpdesk by sending an email to helpdesk.eserbisyo@lra.gov.ph with your transaction information such as your transaction reference number and the details of the requested CTC of Title (e.g. Title number, Plan number, Lot number, Block number). Our Helpdesk Team will check the status of your payment.


There are three (3) scenarios which may have happened to your transaction:
  1. Payment was successful. Should this be the case, the status of your request in the eSerbisyo Portal will be updated accordingly.
  2. Payment failed. Should this happen, the eSerbisyo Helpdesk will send a link to your registered email address to proceed with the payment process.
  3. Double payment was recorded. Should this happen, the eSerbisyo Helpdesk will reach out to you through your registered email to provide you with the LRA refund process.