The system will allow you to make payments within 30 minutes, otherwise, your session may expire.
In the event that this happens, immediately inform the eSerbisyo Helpdesk by sending an email to
helpdesk.eserbisyo@lra.gov.ph with your transaction
information such as your transaction reference number and the details of the requested CTC of Title
(e.g. Title number, Plan number, Lot number, Block number). Our Helpdesk
Team will check the status of your payment.
There are three (3) scenarios which may have happened to your transaction:
1.) Payment was successful. Should this be the case, the status of your request in the eSerbisyo Portal will be updated accordingly.
2.) Payment failed. Should this happen, the eSerbisyo Helpdesk will send a link to your registered email address to proceed with the payment process.
3.) Double payment was recorded. Should this happen, the eSerbisyo Helpdesk will reach out to you through your registered email to provide you with the LRA refund process.